Email Scenarios
See how the AI platform handles different types of customer emails with varying intents and priorities
Customer cannot access their account since yesterday. Password reset email not received.
“Hi Team, I am unable to log into my account since yesterday. I tried resetting the password but did not receive the OTP/email. Please assist in resolving this issue.”
Customer made a payment of ₹2,499 but did not receive order confirmation.
“Hello, I made a payment of ₹2,499 for an order today but did not receive any order confirmation. The amount has been deducted from my bank account. Please verify and confirm my order or initiate a refund. Transaction ID: TXN839201”
Customer's order is delayed beyond the expected delivery date.
“Hello, My order was expected three days ago but I have not received it yet. The tracking page has not updated for several days. Please provide an update.”
Customer wants to return a product and request a refund.
“Hello, I would like to request a refund for the product I purchased last week. The item does not meet my expectations and I would like to return it.”
How It Works
Each scenario runs through the complete AI pipeline: parsing, classification, entity extraction, priority scoring, ticket creation, and automated reply generation.